Managing quality customer service a practical guide for establishing a service operation /
Sábháilte in:
| Príomhchruthaitheoir: | |
|---|---|
| Údar corparáideach: | |
| Formáid: | Leictreonach Ríomhleabhar |
| Teanga: | Béarla |
| Foilsithe / Cruthaithe: |
Los Altos, Calif. :
Crisp,
c1989.
|
| Sraith: | Fifty-Minute series.
|
| Ábhair: | |
| Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
| Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
Beyond customer service, revised
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
Strategic customer management strategizing the sales organization /
de réir: Piercy, Nigel
Foilsithe / Cruthaithe: (2009)
de réir: Piercy, Nigel
Foilsithe / Cruthaithe: (2009)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
Service design for business : a practical guide to optimizing the customer experience /
de réir: Reason, Ben, 1972-, et al.
Foilsithe / Cruthaithe: (2016)
de réir: Reason, Ben, 1972-, et al.
Foilsithe / Cruthaithe: (2016)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2007)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2007)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
Customer service training 101 quick and easy techniques that get great results /
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
Client service excellence : the 10 commandments /
de réir: O'Sullivan, Larry
Foilsithe / Cruthaithe: (2010)
de réir: O'Sullivan, Larry
Foilsithe / Cruthaithe: (2010)
Service recovery and service continuity
Foilsithe / Cruthaithe: (2005)
Foilsithe / Cruthaithe: (2005)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
Customer winback how to recapture lost customers and keep them loyal /
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
Managing the customer experience : a measurement-based approach /
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
Innovation and quality improvement in service organizations
Foilsithe / Cruthaithe: (2002)
Foilsithe / Cruthaithe: (2002)
Customer care excellence : how to create an effective customer focus. /
de réir: Cook, Sarah
Foilsithe / Cruthaithe: (2011)
de réir: Cook, Sarah
Foilsithe / Cruthaithe: (2011)
Positively outrageous service how to delight and astound your customers and win them for life /
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2004)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2004)
Monitoring, measuring and managing customer service /
de réir: Goodman, Gary S.
Foilsithe / Cruthaithe: (2000)
de réir: Goodman, Gary S.
Foilsithe / Cruthaithe: (2000)
The customer-driven company : moving from talk to action /
de réir: Whiteley, Richard C.
Foilsithe / Cruthaithe: (1991)
de réir: Whiteley, Richard C.
Foilsithe / Cruthaithe: (1991)
When customers talk --turn what they tell you into sales /
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2005)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2005)
Enhancing customer experience in the service industry : a global perspective /
Foilsithe / Cruthaithe: (2015)
Foilsithe / Cruthaithe: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
de réir: Schmitt, Bernd
Foilsithe / Cruthaithe: (2003)
de réir: Schmitt, Bernd
Foilsithe / Cruthaithe: (2003)
Customer intimacy : pick your partners, shape your culture, win together /
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
New service paradigms AMA SERVSIG Conference 2003 /
Foilsithe / Cruthaithe: (2004)
Foilsithe / Cruthaithe: (2004)
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Foilsithe / Cruthaithe: (2014)
Foilsithe / Cruthaithe: (2014)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
de réir: Gallagher, Richard S.
Foilsithe / Cruthaithe: (2008)
de réir: Gallagher, Richard S.
Foilsithe / Cruthaithe: (2008)
Surprise! : The secret to customer loyalty in the service sector /
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Foilsithe / Cruthaithe: (2015)
Foilsithe / Cruthaithe: (2015)
Customer relationship management an Emerald guide.
Foilsithe / Cruthaithe: (2005)
Foilsithe / Cruthaithe: (2005)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
Why service stinks ... and exactly what to do about it
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003)
America's service meltdown restoring service excellence in the age of the customer /
de réir: Pupo, Raul
Foilsithe / Cruthaithe: (2010)
de réir: Pupo, Raul
Foilsithe / Cruthaithe: (2010)
Service quality an Emerald guide.
Foilsithe / Cruthaithe: (2003)
Foilsithe / Cruthaithe: (2003)
Customer relationship management a global perspective /
Foilsithe / Cruthaithe: (2008)
Foilsithe / Cruthaithe: (2008)
Statistical methods in customer relationship management
de réir: Kumar, V., 1957-
Foilsithe / Cruthaithe: (2012)
de réir: Kumar, V., 1957-
Foilsithe / Cruthaithe: (2012)
The customer management scorecard managing CRM for profit /
de réir: Woodcock, Neil
Foilsithe / Cruthaithe: (2003)
de réir: Woodcock, Neil
Foilsithe / Cruthaithe: (2003)
Involving customers in new service development
Foilsithe / Cruthaithe: (2006)
Foilsithe / Cruthaithe: (2006)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
de réir: Kipchirchir, Kili Sydney
Foilsithe / Cruthaithe: (2011)
de réir: Kipchirchir, Kili Sydney
Foilsithe / Cruthaithe: (2011)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
de réir: Allen, Danica R., 1959-
Foilsithe / Cruthaithe: (2004)
de réir: Allen, Danica R., 1959-
Foilsithe / Cruthaithe: (2004)
Secret service hidden systems that deliver unforgettable customer service /
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2003)
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2003)