Azala

QR Kodea

Managing quality customer service a practical guide for establishing a service operation /

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Martin, William B.
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Los Altos, Calif. : Crisp, c1989.
Saila:	Fifty-Minute series.
Gaiak:	Customer services > Management. Customer relations. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)

Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)

Strategic customer management strategizing the sales organization /
nork: Piercy, Nigel
Argitaratua: (2009)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben, 1972-, et al.
Argitaratua: (2016)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2007)

Customer service training 101 quick and easy techniques that get great results /
nork: Evenson, Renee, 1951-
Argitaratua: (2005)

Client service excellence : the 10 commandments /
nork: O'Sullivan, Larry
Argitaratua: (2010)

Service recovery and service continuity
Argitaratua: (2005)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

Managing the customer experience : a measurement-based approach /
nork: Wilburn, Morris, 1953-
Argitaratua: (2006)

Innovation and quality improvement in service organizations
Argitaratua: (2002)

Customer care excellence : how to create an effective customer focus. /
nork: Cook, Sarah
Argitaratua: (2011)

Positively outrageous service how to delight and astound your customers and win them for life /
nork: Gross, T. Scott
Argitaratua: (2004)

Monitoring, measuring and managing customer service /
nork: Goodman, Gary S.
Argitaratua: (2000)

The customer-driven company : moving from talk to action /
nork: Whiteley, Richard C.
Argitaratua: (1991)

When customers talk --turn what they tell you into sales /
nork: Gross, T. Scott
Argitaratua: (2005)

Enhancing customer experience in the service industry : a global perspective /
Argitaratua: (2015)

Customer experience management a revolutionary approach to connecting with your customers /
nork: Schmitt, Bernd
Argitaratua: (2003)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Argitaratua: (2014)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

New service paradigms AMA SERVSIG Conference 2003 /
Argitaratua: (2004)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
nork: Gallagher, Richard S.
Argitaratua: (2008)

Surprise! : The secret to customer loyalty in the service sector /
nork: Magnini, Vincent P.
Argitaratua: (2015)

Customer relationship management an Emerald guide.
Argitaratua: (2005)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Argitaratua: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Why service stinks ... and exactly what to do about it
nork: Gross, T. Scott
Argitaratua: (2003)

America's service meltdown restoring service excellence in the age of the customer /
nork: Pupo, Raul
Argitaratua: (2010)

Service quality an Emerald guide.
Argitaratua: (2003)

Customer relationship management a global perspective /
Argitaratua: (2008)

Statistical methods in customer relationship management
nork: Kumar, V., 1957-
Argitaratua: (2012)

The customer management scorecard managing CRM for profit /
nork: Woodcock, Neil
Argitaratua: (2003)

Involving customers in new service development
Argitaratua: (2006)

Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
nork: Kipchirchir, Kili Sydney
Argitaratua: (2011)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
Argitaratua: (2004)

Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
Argitaratua: (2003)