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Managing quality customer service a practical guide for establishing a service operation /

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Bibliographic Details
Main Author:	Martin, William B.
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Los Altos, Calif. : Crisp, c1989.
Series:	Fifty-Minute series.
Subjects:	Customer services > Management. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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