Managing quality customer service a practical guide for establishing a service operation /

مواد مشابهة

• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  حسب: Goodman, John A.
  منشور في: (2009)
• Beyond customer service, revised
  حسب: Gerson, Richard F.
  منشور في: (1998)
• Strategic customer management strategizing the sales organization /
  حسب: Piercy, Nigel
  منشور في: (2009)
• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  حسب: Blunt, Carolyn
  منشور في: (2013)
• Service design for business : a practical guide to optimizing the customer experience /
  حسب: Reason, Ben, 1972-, وآخرون
  منشور في: (2016)