Lua APA (7ú heag.)
ebrary, Inc, Kandampully, J., & Fisk, R. P. (2004). New service paradigms: AMA SERVSIG Conference 2003. Emerald Group Pub..
Lua i Stíl Chicago (17ú heag.)
ebrary, Inc, Jay Kandampully, agus Raymond P. Fisk. New Service Paradigms: AMA SERVSIG Conference 2003. [Bradford, England]: Emerald Group Pub., 2004.
Lua MLA (9ú heag.)
ebrary, Inc, et al. New Service Paradigms: AMA SERVSIG Conference 2003. Emerald Group Pub., 2004.
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