Measuring customer satisfaction
I tiakina i:
Kaituhi matua: | Gerson, Richard F. |
---|---|
Kaituhi rangatōpū: | ebrary, Inc |
Hōputu: | Tāhiko īPukapuka |
Reo: | Ingarihi |
I whakaputaina: |
Menlo Park, Calif. :
Crisp Publications,
c1993.
|
Rangatū: | Fifty-Minute series.
|
Ngā marau: | |
Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite
Customer satisfaction practical tools for building important relationships /
mā: Scott, Dru
I whakaputaina: (2000)
mā: Scott, Dru
I whakaputaina: (2000)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
mā: Goldstein, Sheldon D.
I whakaputaina: (2009)
mā: Goldstein, Sheldon D.
I whakaputaina: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
mā: Szwarc, Paul
I whakaputaina: (2005)
mā: Szwarc, Paul
I whakaputaina: (2005)
Creating customer value : the essentials of marketing
mā: Learning Resources
mā: Learning Resources
Managing the customer experience : a measurement-based approach /
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
mā: Dido, Guyatu Halake
I whakaputaina: (2016)
mā: Dido, Guyatu Halake
I whakaputaina: (2016)
50 ways to keep your customers : "and get new ones" /
mā: Timm, Paul R.
I whakaputaina: (1992)
mā: Timm, Paul R.
I whakaputaina: (1992)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
mā: Hayes, Bob E., 1963-
I whakaputaina: (2008)
mā: Hayes, Bob E., 1963-
I whakaputaina: (2008)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
mā: Allen, Danica R., 1959-
I whakaputaina: (2004)
mā: Allen, Danica R., 1959-
I whakaputaina: (2004)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
mā: Blunt, Carolyn
I whakaputaina: (2013)
mā: Blunt, Carolyn
I whakaputaina: (2013)
Build for change : revolutionizing customer engagement through continuous digital innovation /
mā: Trefler, Alan
I whakaputaina: (2014)
mā: Trefler, Alan
I whakaputaina: (2014)
Secret service hidden systems that deliver unforgettable customer service /
mā: DiJulius, John R., 1964-
I whakaputaina: (2003)
mā: DiJulius, John R., 1964-
I whakaputaina: (2003)
What's the secret? to providing a world-class customer experience /
mā: DiJulius, John R., 1964-
I whakaputaina: (2008)
mā: DiJulius, John R., 1964-
I whakaputaina: (2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
mā: Hayes, Bob E., 1963-
I whakaputaina: (2009)
mā: Hayes, Bob E., 1963-
I whakaputaina: (2009)
Magnetic service /
mā: Bell, Chip R.
I whakaputaina: (2006)
mā: Bell, Chip R.
I whakaputaina: (2006)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
mā: Inghilleri, Leonardo
I whakaputaina: (2010)
mā: Inghilleri, Leonardo
I whakaputaina: (2010)
Consumer satisfaction advancements in theory, modeling, and empirical findings /
mā: Peluso, Alessandro M., 1978-
I whakaputaina: (2011)
mā: Peluso, Alessandro M., 1978-
I whakaputaina: (2011)
50 powerful ideas you can use to keep your customers
mā: Timm, Paul R.
I whakaputaina: (2002)
mā: Timm, Paul R.
I whakaputaina: (2002)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
mā: Bello, Olayiwola
I whakaputaina: (2013)
mā: Bello, Olayiwola
I whakaputaina: (2013)
Eliminate customer turnoffs /
mā: Timm, Paul R.
mā: Timm, Paul R.
Exceed customer expectations /
mā: Timm, Paul R.
mā: Timm, Paul R.
Customer intimacy : pick your partners, shape your culture, win together /
mā: Wiersema, Fred
I whakaputaina: (1996)
mā: Wiersema, Fred
I whakaputaina: (1996)
Modern analysis of customer surveys with applications using R /
I whakaputaina: (2011)
I whakaputaina: (2011)
How to win friends and influence profits the art of winning more business from your clients /
mā: Kean, David
I whakaputaina: (2008)
mā: Kean, David
I whakaputaina: (2008)
An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
mā: Alaro, Cedric
I whakaputaina: (2013)
mā: Alaro, Cedric
I whakaputaina: (2013)
Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /
mā: Ogutu, Mercy V.
I whakaputaina: (2012)
mā: Ogutu, Mercy V.
I whakaputaina: (2012)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
mā: Hoffmann, Nicolas, 1983-
I whakaputaina: (2013)
mā: Hoffmann, Nicolas, 1983-
I whakaputaina: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
mā: Hoffmann, Nicolas, 1983-
I whakaputaina: (2013)
mā: Hoffmann, Nicolas, 1983-
I whakaputaina: (2013)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
mā: Gusenbauer, Birgit
I whakaputaina: (2012)
mā: Gusenbauer, Birgit
I whakaputaina: (2012)
The joyless economy the psychology of human satisfaction /
mā: Scitovsky, Tibor
I whakaputaina: (1992)
mā: Scitovsky, Tibor
I whakaputaina: (1992)
Consumer boycotts effecting change through the marketplace and the media /
mā: Friedman, Monroe
I whakaputaina: (1999)
mā: Friedman, Monroe
I whakaputaina: (1999)
Beyond customer service, revised
mā: Gerson, Richard F.
I whakaputaina: (1998)
mā: Gerson, Richard F.
I whakaputaina: (1998)
Monitoring, measuring and managing customer service /
mā: Goodman, Gary S.
I whakaputaina: (2000)
mā: Goodman, Gary S.
I whakaputaina: (2000)
Customer-centered telecommunications services marketing
mā: Strouse, Karen G.
I whakaputaina: (2004)
mā: Strouse, Karen G.
I whakaputaina: (2004)
Customer loyalty, retention, and customer relationship management
I whakaputaina: (2006)
I whakaputaina: (2006)
A complaint is a gift recovering customer loyalty when things go wrong /
mā: Barlow, Janelle, 1943-
I whakaputaina: (2008)
mā: Barlow, Janelle, 1943-
I whakaputaina: (2008)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
mā: McKean, John, 1956-
I whakaputaina: (2015)
mā: McKean, John, 1956-
I whakaputaina: (2015)
Dealing with the irate customer /
Customer service in health care : a grassroots approach to creating a culture of service excellence /
mā: Baird, Kristin
I whakaputaina: (2000)
mā: Baird, Kristin
I whakaputaina: (2000)
Ngā tūemi rite
-
Customer satisfaction practical tools for building important relationships /
mā: Scott, Dru
I whakaputaina: (2000) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
mā: Goldstein, Sheldon D.
I whakaputaina: (2009) -
Researching customer satisfaction & loyalty how to find out what people really think /
mā: Szwarc, Paul
I whakaputaina: (2005) -
Creating customer value : the essentials of marketing
mā: Learning Resources -
Managing the customer experience : a measurement-based approach /
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)