Measuring customer satisfaction
Gardado en:
Autor Principal: | Gerson, Richard F. |
---|---|
Autor Corporativo: | ebrary, Inc |
Formato: | Electrónico eBook |
Idioma: | inglés |
Publicado: |
Menlo Park, Calif. :
Crisp Publications,
c1993.
|
Series: | Fifty-Minute series.
|
Subjects: | |
Acceso en liña: | An electronic book accessible through the World Wide Web; click to view |
Tags: |
Engadir etiqueta
Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!
|
Títulos similares
Customer satisfaction practical tools for building important relationships /
por: Scott, Dru
Publicado: (2000)
por: Scott, Dru
Publicado: (2000)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
por: Goldstein, Sheldon D.
Publicado: (2009)
por: Goldstein, Sheldon D.
Publicado: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
por: Szwarc, Paul
Publicado: (2005)
por: Szwarc, Paul
Publicado: (2005)
Creating customer value : the essentials of marketing
por: Learning Resources
por: Learning Resources
Managing the customer experience : a measurement-based approach /
por: Wilburn, Morris, 1953-
Publicado: (2006)
por: Wilburn, Morris, 1953-
Publicado: (2006)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
por: Dido, Guyatu Halake
Publicado: (2016)
por: Dido, Guyatu Halake
Publicado: (2016)
50 ways to keep your customers : "and get new ones" /
por: Timm, Paul R.
Publicado: (1992)
por: Timm, Paul R.
Publicado: (1992)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
por: Price, Bill, 1950-, et al.
Publicado: (2015)
por: Price, Bill, 1950-, et al.
Publicado: (2015)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
por: Hayes, Bob E., 1963-
Publicado: (2008)
por: Hayes, Bob E., 1963-
Publicado: (2008)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
por: Allen, Danica R., 1959-
Publicado: (2004)
por: Allen, Danica R., 1959-
Publicado: (2004)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
por: Blunt, Carolyn
Publicado: (2013)
por: Blunt, Carolyn
Publicado: (2013)
Build for change : revolutionizing customer engagement through continuous digital innovation /
por: Trefler, Alan
Publicado: (2014)
por: Trefler, Alan
Publicado: (2014)
What's the secret? to providing a world-class customer experience /
por: DiJulius, John R., 1964-
Publicado: (2008)
por: DiJulius, John R., 1964-
Publicado: (2008)
Secret service hidden systems that deliver unforgettable customer service /
por: DiJulius, John R., 1964-
Publicado: (2003)
por: DiJulius, John R., 1964-
Publicado: (2003)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
por: Hayes, Bob E., 1963-
Publicado: (2009)
por: Hayes, Bob E., 1963-
Publicado: (2009)
Magnetic service /
por: Bell, Chip R.
Publicado: (2006)
por: Bell, Chip R.
Publicado: (2006)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
por: Inghilleri, Leonardo
Publicado: (2010)
por: Inghilleri, Leonardo
Publicado: (2010)
Consumer satisfaction advancements in theory, modeling, and empirical findings /
por: Peluso, Alessandro M., 1978-
Publicado: (2011)
por: Peluso, Alessandro M., 1978-
Publicado: (2011)
50 powerful ideas you can use to keep your customers
por: Timm, Paul R.
Publicado: (2002)
por: Timm, Paul R.
Publicado: (2002)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
por: Bello, Olayiwola
Publicado: (2013)
por: Bello, Olayiwola
Publicado: (2013)
Eliminate customer turnoffs /
por: Timm, Paul R.
por: Timm, Paul R.
Exceed customer expectations /
por: Timm, Paul R.
por: Timm, Paul R.
Customer intimacy : pick your partners, shape your culture, win together /
por: Wiersema, Fred
Publicado: (1996)
por: Wiersema, Fred
Publicado: (1996)
Modern analysis of customer surveys with applications using R /
Publicado: (2011)
Publicado: (2011)
How to win friends and influence profits the art of winning more business from your clients /
por: Kean, David
Publicado: (2008)
por: Kean, David
Publicado: (2008)
An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
por: Alaro, Cedric
Publicado: (2013)
por: Alaro, Cedric
Publicado: (2013)
Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /
por: Ogutu, Mercy V.
Publicado: (2012)
por: Ogutu, Mercy V.
Publicado: (2012)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
por: Hoffmann, Nicolas, 1983-
Publicado: (2013)
por: Hoffmann, Nicolas, 1983-
Publicado: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
por: Hoffmann, Nicolas, 1983-
Publicado: (2013)
por: Hoffmann, Nicolas, 1983-
Publicado: (2013)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
por: Gusenbauer, Birgit
Publicado: (2012)
por: Gusenbauer, Birgit
Publicado: (2012)
The joyless economy the psychology of human satisfaction /
por: Scitovsky, Tibor
Publicado: (1992)
por: Scitovsky, Tibor
Publicado: (1992)
Consumer boycotts effecting change through the marketplace and the media /
por: Friedman, Monroe
Publicado: (1999)
por: Friedman, Monroe
Publicado: (1999)
Beyond customer service, revised
por: Gerson, Richard F.
Publicado: (1998)
por: Gerson, Richard F.
Publicado: (1998)
Monitoring, measuring and managing customer service /
por: Goodman, Gary S.
Publicado: (2000)
por: Goodman, Gary S.
Publicado: (2000)
Customer-centered telecommunications services marketing
por: Strouse, Karen G.
Publicado: (2004)
por: Strouse, Karen G.
Publicado: (2004)
Customer loyalty, retention, and customer relationship management
Publicado: (2006)
Publicado: (2006)
A complaint is a gift recovering customer loyalty when things go wrong /
por: Barlow, Janelle, 1943-
Publicado: (2008)
por: Barlow, Janelle, 1943-
Publicado: (2008)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
por: McKean, John, 1956-
Publicado: (2015)
por: McKean, John, 1956-
Publicado: (2015)
Dealing with the irate customer /
Customer service in health care : a grassroots approach to creating a culture of service excellence /
por: Baird, Kristin
Publicado: (2000)
por: Baird, Kristin
Publicado: (2000)
Títulos similares
-
Customer satisfaction practical tools for building important relationships /
por: Scott, Dru
Publicado: (2000) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
por: Goldstein, Sheldon D.
Publicado: (2009) -
Researching customer satisfaction & loyalty how to find out what people really think /
por: Szwarc, Paul
Publicado: (2005) -
Creating customer value : the essentials of marketing
por: Learning Resources -
Managing the customer experience : a measurement-based approach /
por: Wilburn, Morris, 1953-
Publicado: (2006)