APA (7th ed.) Citation

ebrary, Inc, & de Ruyter, D. K. (2002). Research in e-service. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

ebrary, Inc, and Dr. Ko de Ruyter. Research in E-service. Bradford, England: Emerald Group Publishing, 2002.

MLA (9th ed.) Citation

ebrary, Inc, and Dr. Ko de Ruyter. Research in E-service. Emerald Group Publishing, 2002.