Cita APA (7th ed.)
Macintyre, M., Parry, G., & Angelis, J. (2011). Service Design and Delivery. Springer US. https://doi.org/10.1007/978-1-4419-8321-3
Cita Chicago (17th ed.)
Macintyre, Mairi, Glenn Parry, i Jannis Angelis. Service Design and Delivery. Boston, MA: Springer US, 2011. https://doi.org/10.1007/978-1-4419-8321-3.
Cita MLA (9th ed.)
Macintyre, Mairi, et al. Service Design and Delivery. Springer US, 2011. https://doi.org/10.1007/978-1-4419-8321-3.
Atenció: Aquestes cites poden no estar 100% correctes.