Customer care excellence : how to create an effective customer focus. /

समान संसाधन

• Total customer value management : transforming business thinking /
  द्वारा: Mahajan, Gautam, 1946-
  प्रकाशित: (2010)
• Quality of experience engineering for customer added value services : from evaluation to monitoring /
  प्रकाशित: (2014)
• Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
  द्वारा: Tuominen, Kari
  प्रकाशित: (2012)
• Customer winback how to recapture lost customers and keep them loyal /
  द्वारा: Griffin, Jill
  प्रकाशित: (2001)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  द्वारा: Goodman, John A.
  प्रकाशित: (2009)