Management practices for successful call centres in Kenya /

Míreanna comhchosúla

• The real-time contact center
  de réir: Fluss, Donna
  Foilsithe / Cruthaithe: (2005)
• Cases in call center management great ideas (th)at work /
  de réir: Feinberg, Richard, 1950-
  Foilsithe / Cruthaithe: (2005)
• Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
  de réir: Güngör, Hüseyin
  Foilsithe / Cruthaithe: (2007)
• Call center performance enhancement using simulation and modeling
  de réir: Anton, Jon
  Foilsithe / Cruthaithe: (1999)
• The relevance of outsourcing call center services in the telecommunication industry : a study of Celtel and Safaricom /
  de réir: Wagora, Jesse
  Foilsithe / Cruthaithe: (2008)