Listening under pressure : customer service challenge /
"In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening".
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| Format: | Electronic Globe Software |
|---|---|
| Language: | English |
| Published: |
Nairobi, Kenya :
Kantola Production.
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| Subjects: | |
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| LEADER | 00000cmm a22000007 4500 | ||
|---|---|---|---|
| 001 | 0000042914 | ||
| 003 | Daystar | ||
| 005 | 20171002021611.0 | ||
| 007 | DVD | ||
| 008 | 090122s xx b eng d | ||
| 020 | |c 4153819363 | ||
| 040 | |a Daystar |d Mnakali | ||
| 050 | 1 | |a BF323 |b .L57 | |
| 245 | 0 | 0 | |a Listening under pressure : |b customer service challenge / |c Kantola productions |h [videorecording] |
| 260 | |a Nairobi, Kenya : |b Kantola Production. | ||
| 300 | |a 1 Videodisk (14 mins) : |b sd.col ; |c 4 3/4 in. | ||
| 306 | |a 14 mins | ||
| 520 | |a "In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening". | ||
| 538 | |a DVD. | ||
| 541 | |a Learning Resource (k) Ltd |c Purchase |d June 2008 | ||
| 650 | 0 | |a Listening |x Attention. | |
| 690 | |a | ||
| 908 | |a 090122 | ||
| 942 | |c AV | ||
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| 952 | |0 0 |1 0 |4 0 |6 BF_323_000000000000000_L57 |7 0 |9 44364 |a DUN |b DUN |c MM |d 2017-09-28 |g 0.00 |l 0 |o BF323.L57 |p AV000350 |r 2017-09-28 00:00:00 |t c.2 |w 2017-09-28 |y AV | ||
| 952 | |0 0 |1 0 |4 0 |6 BF_323_000000000000000_L57 |7 0 |9 44365 |a DUM |b DUM |c MM |d 2017-09-28 |g 0.00 |l 0 |o BF323.L57 |p AV001062 |r 2017-09-28 00:00:00 |t c.4 |w 2017-09-28 |y AV | ||
| 999 | |c 28180 |d 28180 | ||