Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
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Main Author: | Fitzsimmons, James A. |
---|---|
Other Authors: | Fitzsimmons, Mona J. |
Format: | Book |
Language: | English |
Published: |
Boston :
McGraw-Hill,
c2008.
|
Edition: | 6th ed. |
Subjects: | |
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