Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
Gorde:
| Egile nagusia: | |
|---|---|
| Beste egile batzuk: | |
| Formatua: | Liburua |
| Hizkuntza: | ingelesa |
| Argitaratua: |
Boston :
McGraw-Hill,
c2008.
|
| Edizioa: | 6th ed. |
| Gaiak: | |
| Etiketak: |
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