The customer-driven company : moving from talk to action /
Saved in:
主要作者: | Whiteley, Richard C. |
---|---|
格式: | 图书 |
语言: | 英语 |
出版: |
Reading, Mass. :
Addison-Wesley,
c1991.
|
主题: | |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)
由: Gross, T. Scott
出版: (2005)
Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)
由: Gerson, Richard F.
出版: (1998)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)
由: Lowenstein, Michael W., 1942-
出版: (2011)
Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)
由: Griffin, Jill
出版: (2001)
Customer intimacy : pick your partners, shape your culture, win together /
由: Wiersema, Fred
出版: (1996)
由: Wiersema, Fred
出版: (1996)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)
由: Goodman, John A.
出版: (2009)
Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)
由: Piercy, Nigel
出版: (2009)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
由: Price, Bill, 1950-, et al.
出版: (2015)
由: Price, Bill, 1950-, et al.
出版: (2015)
Managing quality customer service a practical guide for establishing a service operation /
由: Martin, William B.
出版: (1989)
由: Martin, William B.
出版: (1989)
Managing the customer experience : a measurement-based approach /
由: Wilburn, Morris, 1953-
出版: (2006)
由: Wilburn, Morris, 1953-
出版: (2006)
Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)
由: Cook, Sarah
出版: (2011)
Customer service training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2005)
由: Evenson, Renee, 1951-
出版: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)
由: Blunt, Carolyn
出版: (2013)
Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)
由: Reason, Ben, 1972-, et al.
出版: (2016)
Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)
由: Gross, T. Scott
出版: (2004)
Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)
由: Magnini, Vincent P.
出版: (2015)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
由: Frawley, Andrew
出版: (2015)
由: Frawley, Andrew
出版: (2015)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
由: Gallagher, Richard S.
出版: (2008)
由: Gallagher, Richard S.
出版: (2008)
Perception of a difference the power in buying, marketing and selling customer care /
由: Zimmerman, Wesley
出版: (2005)
由: Zimmerman, Wesley
出版: (2005)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
由: Fragasso, Philip M., 1950-
出版: (2008)
由: Fragasso, Philip M., 1950-
出版: (2008)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2007)
由: Harris, Elaine K.
出版: (2007)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer experience management a revolutionary approach to connecting with your customers /
由: Schmitt, Bernd
出版: (2003)
由: Schmitt, Bernd
出版: (2003)
Why service stinks ... and exactly what to do about it
由: Gross, T. Scott
出版: (2003)
由: Gross, T. Scott
出版: (2003)
New service paradigms AMA SERVSIG Conference 2003 /
出版: (2004)
出版: (2004)
Service recovery and service continuity
出版: (2005)
出版: (2005)
Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /
由: Mushira, Maureene M.
出版: (2010)
由: Mushira, Maureene M.
出版: (2010)
Meeting customer needs /
由: Smith, Ian
出版: (2003)
由: Smith, Ian
出版: (2003)
Creating value with customers
出版: (2006)
出版: (2006)
Customer relations
出版: (2011)
出版: (2011)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
由: Goldstein, Sheldon D.
出版: (2009)
由: Goldstein, Sheldon D.
出版: (2009)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
由: Mitchell, Dave, 1961-
出版: (2014)
由: Mitchell, Dave, 1961-
出版: (2014)
Client service excellence : the 10 commandments /
由: O'Sullivan, Larry
出版: (2010)
由: O'Sullivan, Larry
出版: (2010)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
由: Kipchirchir, Kili Sydney
出版: (2011)
由: Kipchirchir, Kili Sydney
出版: (2011)
Statistical methods in customer relationship management
由: Kumar, V., 1957-
出版: (2012)
由: Kumar, V., 1957-
出版: (2012)
Enhancing customer experience in the service industry : a global perspective /
出版: (2015)
出版: (2015)
Measuring customer satisfaction
由: Gerson, Richard F.
出版: (1993)
由: Gerson, Richard F.
出版: (1993)
Customer relationship management an Emerald guide.
出版: (2005)
出版: (2005)
America's service meltdown restoring service excellence in the age of the customer /
由: Pupo, Raul
出版: (2010)
由: Pupo, Raul
出版: (2010)
相似书籍
-
When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005) -
Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998) -
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011) -
Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001) -
Customer intimacy : pick your partners, shape your culture, win together /
由: Wiersema, Fred
出版: (1996)