Service management : operations, strategy, information technology /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Fitzsimmons, James A.
Ētahi atu kaituhi: Fitzsimmons, Mona
Hōputu: Pukapuka
Reo:Ingarihi
I whakaputaina: Boston : McGraw-Hill, c2008.
Putanga:6th ed.
Ngā marau:
Ngā Tūtohu: Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!