Service management : operations, strategy, information technology /
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| 主要作者: | Fitzsimmons, James A. |
|---|---|
| 其他作者: | Fitzsimmons, Mona |
| 格式: | 圖書 |
| 語言: | 英语 |
| 出版: |
Boston :
McGraw-Hill,
c2008.
|
| 版: | 6th ed. |
| 主題: | |
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