Citazione Stile APA (7a Edizione)

Lovelock, C., & Wirtz, J. (2011). Service marketing: People, technology, strategy (7th ed.). Pearson.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher, e Jochen Wirtz. Service Marketing: People, Technology, Strategy. 7th ed. Boston: Pearson, 2011.

Citatione MLA (9a ed.)

Lovelock, Christopher, e Jochen Wirtz. Service Marketing: People, Technology, Strategy. 7th ed. Pearson, 2011.