Результаты поиска - Anton, Jon
-
1
Call center performance enhancement using simulation and modeling
Опубликовано 1999An electronic book accessible through the World Wide Web; click to view
Электронный ресурс eКнига -
2
Call center benchmarking how good is "good enough" /
Опубликовано 2000An electronic book accessible through the World Wide Web; click to view
Электронный ресурс eКнига