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  1. 1
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    Cases in call center management great ideas (th)at work / by Feinberg, Richard, 1950-

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
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  2. 2
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    Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, 1941-

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
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  3. 3
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    Call center performance enhancement using simulation and modeling by Anton, Jon

    Published 1999
    An electronic book accessible through the World Wide Web; click to view
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  4. 4
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    Call center benchmarking how good is "good enough" / by Anton, Jon

    Published 2000
    An electronic book accessible through the World Wide Web; click to view
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  5. 5
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    Geac System21 commerce.connect implementation on the IBM eserver iSeries server /

    Published 2002
    An electronic book accessible through the World Wide Web; click to view
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  6. 6
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    The real-time contact center by Fluss, Donna

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
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  7. 7
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    Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty / by Güngör, Hüseyin

    Published 2007
    An electronic book accessible through the World Wide Web; click to view
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  8. 8
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    Working the night shift women in India's call center industry / by Patel, Reena, 1970-

    Published 2010
    An electronic book accessible through the World Wide Web; click to view
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  9. 9
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    Outsourcing and service work in the new economy the case of call centres in Mexico City / by Alvarez-Galvan, Jose-Luis

    Published 2012
    An electronic book accessible through the World Wide Web; click to view
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  10. 10
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    Working the night shift women in India's call center industry / by Patel, Reena, 1970-

    Published 2010
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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  11. 11
    Cover Image

    Outsourcing and service work in the new economy the case of call centres in Mexico City / by Alvarez-Galvan, Jose-Luis

    Published 2012
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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  12. 12
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    Disintegrating democracy at work labor unions and the future of good jobs in the service economy / by Doellgast, Virginia Lee, 1976-

    Published 2012
    An electronic book accessible through the World Wide Web; click to view
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  13. 13
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    Relationship between business process outsourcing and employee motivation a case of call centers international, Kenya

    Published 2022
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  14. 14
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    A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines / by Padios, Jan M., 1979-

    Published 2018
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  15. 15
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    Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System / by Hoss, Dennis

    Published 2012
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    Thesis Electronic eBook

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  16. 16
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    A nation on the line : call center as postcolonial predicaments in the Philippines / by Padios, Jan M.

    Published 2018
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    Electronic eBook

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  17. 17
    Cover Image

    Cases in call center management great ideas (th)at work / by Feinberg, Richard, 1950-

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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  18. 18
    Cover Image

    Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, 1941-

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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  19. 19
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    Call center performance enhancement using simulation and modeling by Anton, Jon

    Published 1999
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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  20. 20
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    Call center benchmarking how good is "good enough" / by Anton, Jon

    Published 2000
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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