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  1. 1

    Call center performance enhancement using simulation and modeling 著者: Anton, Jon

    出版事項 1999
    An electronic book accessible through the World Wide Web; click to view
    電子媒体 eBook
  2. 2

    Call center benchmarking how good is "good enough" / 著者: Anton, Jon

    出版事項 2000
    An electronic book accessible through the World Wide Web; click to view
    電子媒体 eBook