Torthaí cuardaigh - Anton, Jon
-
1
Call center performance enhancement using simulation and modeling
Foilsithe / Cruthaithe 1999An electronic book accessible through the World Wide Web; click to view
Leictreonach Ríomhleabhar -
2
Call center benchmarking how good is "good enough" /
Foilsithe / Cruthaithe 2000An electronic book accessible through the World Wide Web; click to view
Leictreonach Ríomhleabhar