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  1. 1
    The ombudsman handbook designing and managing an effective problem-solving program /

    The ombudsman handbook designing and managing an effective problem-solving program / by Ziegenfuss, James T.

    Published 2011
    Table of Contents: “…Purpose, principles and procedures -- Human resources problems and the need for ombudsmen -- Method for solving organizational problems -- Ombudsmen in diverse settings : distinctions and similarities -- Problem solving methods -- Implementing an effective ombudsman program : a guide for human resources managers -- Designing and implementing an ombudsman program -- Using authority and power as tools for effective problem solving -- A day in the life of an organizational ombudsman -- Ombudsman experiences: learning that all problems are important -- Value to top management -- Information for the practicing or aspiring ombudsman -- The ombudsman in the structure of the organization -- Ethical and legal issues -- Evaluation and control -- Bottom-line beneþts of problem solving programs -- The future.…”
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  2. 2
    The ombudsman handbook designing and managing an effective problem-solving program /

    The ombudsman handbook designing and managing an effective problem-solving program / by Ziegenfuss, James T.

    Published 2011
    Table of Contents: “…Purpose, principles and procedures -- Human resources problems and the need for ombudsmen -- Method for solving organizational problems -- Ombudsmen in diverse settings : distinctions and similarities -- Problem solving methods -- Implementing an effective ombudsman program : a guide for human resources managers -- Designing and implementing an ombudsman program -- Using authority and power as tools for effective problem solving -- A day in the life of an organizational ombudsman -- Ombudsman experiences: learning that all problems are important -- Value to top management -- Information for the practicing or aspiring ombudsman -- The ombudsman in the structure of the organization -- Ethical and legal issues -- Evaluation and control -- Bottom-line beneþts of problem solving programs -- The future.…”
    An electronic book accessible through the World Wide Web; click to view
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  3. 3
    European Ombudsman-Institutions A comparative legal analysis regarding the multifaceted realisatin of an idea /

    European Ombudsman-Institutions A comparative legal analysis regarding the multifaceted realisatin of an idea / by Kucsko-Stadlmayer, Gabriele

    Published 2008
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  4. 4
    The international ombudsman yearbook.

    The international ombudsman yearbook.

    Published 2004
    “…International ombudsman yearbook…”
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  5. 5
    The international ombudsman yearbook.

    The international ombudsman yearbook.

    Published 2007
    “…International ombudsman yearbook,…”
    An electronic book accessible through the World Wide Web; click to view
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  6. 6
    European Ombudsman-Institutions A comparative legal analysis regarding the multifaceted realisatin of an idea /

    European Ombudsman-Institutions A comparative legal analysis regarding the multifaceted realisatin of an idea / by Kucsko-Stadlmayer, Gabriele

    Published 2008
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  7. 7
    The international ombudsman yearbook.

    The international ombudsman yearbook.

    Published 2004
    “…International ombudsman yearbook…”
    An electronic book accessible through the World Wide Web; click to view
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  8. 8
    The international ombudsman yearbook.

    The international ombudsman yearbook.

    Published 2007
    “…International ombudsman yearbook,…”
    An electronic book accessible through the World Wide Web; click to view
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  9. 9
    Real people, real problems an evaluation of the long-term care ombudsman programs of the Older Americans Act /

    Real people, real problems an evaluation of the long-term care ombudsman programs of the Older Americans Act /

    Published 1995
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  10. 10
    Real people, real problems an evaluation of the long-term care ombudsman programs of the Older Americans Act /

    Real people, real problems an evaluation of the long-term care ombudsman programs of the Older Americans Act /

    Published 1995
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  11. 11
    ADR principles and practice /

    ADR principles and practice / by Brown, Henry J.

    Published 2011
    Table of Contents: “…Analysing ADR -- The dispute resolution toolkit : a process overview -- ADR philosophies and motivation : common values and differences -- Negotiations -- ADR and the courts -- Arbitration -- Contractual adjudication and other adjudicatory processes -- Mediation : general principles -- Mediation : practice overview -- Civil and commercial mediation -- Divorce and other family mediation -- Neighbourhood and community mediation -- Restorative justice and practices -- Workplace and employment dispute resolution -- Environmental and public issue mediation -- Mediator attributes, skills and roles -- Lawyers' role representing parties in mediation -- Non-binding evaluation ADR processes -- Hybrid processes : med-arb, arb-med, neutral fact-finding expert and ombudsman -- Collaborative processes -- Introduction to dispute resolution psychology -- Working with high conflict parties -- Confidentiality and privilege -- Ethics and values, fairness and power -- Online dispute resolution -- Jurisprudence, forum and law -- ADR regulation, training, funding and insurance -- Enforcement of ADR outcomes -- Future directions -- Appendix I. …”
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  12. 12
    ADR principles and practice /

    ADR principles and practice / by Brown, Henry J.

    Published 2011
    Table of Contents: “…Analysing ADR -- The dispute resolution toolkit : a process overview -- ADR philosophies and motivation : common values and differences -- Negotiations -- ADR and the courts -- Arbitration -- Contractual adjudication and other adjudicatory processes -- Mediation : general principles -- Mediation : practice overview -- Civil and commercial mediation -- Divorce and other family mediation -- Neighbourhood and community mediation -- Restorative justice and practices -- Workplace and employment dispute resolution -- Environmental and public issue mediation -- Mediator attributes, skills and roles -- Lawyers' role representing parties in mediation -- Non-binding evaluation ADR processes -- Hybrid processes : med-arb, arb-med, neutral fact-finding expert and ombudsman -- Collaborative processes -- Introduction to dispute resolution psychology -- Working with high conflict parties -- Confidentiality and privilege -- Ethics and values, fairness and power -- Online dispute resolution -- Jurisprudence, forum and law -- ADR regulation, training, funding and insurance -- Enforcement of ADR outcomes -- Future directions -- Appendix I. …”
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  13. 13
    Improving Psychiatric Care for Older People Barbara Robb’s Campaign 1965-1975 /

    Improving Psychiatric Care for Older People Barbara Robb’s Campaign 1965-1975 / by Hilton, Claire

    Published 2017
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  14. 14
    Improving Psychiatric Care for Older People Barbara Robb’s Campaign 1965-1975 /

    Improving Psychiatric Care for Older People Barbara Robb’s Campaign 1965-1975 / by Hilton, Claire

    Published 2017
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  15. 15
    Making global trade governance work for development perspectives and priorities from developing countries /

    Making global trade governance work for development perspectives and priorities from developing countries /

    Published 2011
    Table of Contents: “…Strengthening WTO surveillance: making transparency work for developing countries Arunabha Ghosh; 15. Why not an Ombudsman at the WTO? A proposal for debate Fe;lix Pe�na; Part IV. …”
    An electronic book accessible through the World Wide Web; click to view
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  16. 16
    Making global trade governance work for development perspectives and priorities from developing countries /

    Making global trade governance work for development perspectives and priorities from developing countries /

    Published 2011
    Table of Contents: “…Strengthening WTO surveillance: making transparency work for developing countries Arunabha Ghosh; 15. Why not an Ombudsman at the WTO? A proposal for debate Fe;lix Pe�na; Part IV. …”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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