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    Using ISO 9001 in healthcare : applications for quality systems, performance improvement, clinical integration, and accreditation / by Levett, James M., 1949-, Burney, Robert G., 1936-

    Published 2011
    Table of Contents: “…Quality management systems in healthcare : what are they and why are they useful? -- Background and introduction to the ISO family of standards -- Practical aspects of setting up a quality management system : how-to-do-it -- ISO and the culture of a healthcare organization -- Incorporating quality tools and techniques -- Clinical integration as facilitated by a quality management system -- Using ISO 9001 as the foundation for a performance improvement system -- Experience with ISO 9001 in a multi-specialty clinic -- ISO 9001 at the state department -- Experience with ISO 9001 in healthcare organizations -- Utilization of ISO 9001 concepts in the community setting : HIEs, PSOs, and ACOs.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
  9. 50409

    ISO 26000 in practice : a user guide / by Bernhart, Michelle, Maher, Sonny

    Published 2011
    Table of Contents: “…Building the social responsibility foundation -- Determining your social responsibility destination -- Beginning the paradigm shift -- Planning for social responsibility implementation : the self-assessment -- Planning for social responsibility implementation : identify and build the team -- Implementing social responsibility -- Key factors for implementing the standard -- Determining the sphere of influence -- Identifying and prioritizing stakeholders -- Conducting due diligence -- Identifying relevant and significant issues -- Conducting a social responsibility gap analysis -- Using your current management system(s) with ISO 26000 -- Choosing new systems or tools to implement your social responsibility strategy -- Integrating, measuring, and reviewing social responsibility performance -- Communicating, monitoring, and improving social responsibility -- Applying communications principles -- Building stakeholder engagement and aligning communications -- Developing key messages and planning internal and external communications -- Reporting -- Enhancing credibility -- Monitoring and improving performance.…”
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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