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  1. 161
    The certified software quality engineer handbook /

    The certified software quality engineer handbook / by Westfall, Linda, 1954-

    Published 2009
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  2. 162
    Enabling excellence : the seven elements essential to achieving competitive advantage /

    Enabling excellence : the seven elements essential to achieving competitive advantage / by Pine, Timothy A., 1949-

    Published 2007
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  3. 163
    Sustainable business and industry : designing and operating for social and environmental responsibility /

    Sustainable business and industry : designing and operating for social and environmental responsibility / by Jacobsen, Joseph, 1953-

    Published 2011
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  4. 164
    Insights to performance excellence 2011-2012 : understanding the integrates management system and baldrige /

    Insights to performance excellence 2011-2012 : understanding the integrates management system and baldrige / by Blazey, Mark L.

    Published 2011
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  5. 165
    Eauditing fundamentals : virtual communication and remote auditing /

    Eauditing fundamentals : virtual communication and remote auditing / by Russell, J. P. (James P.), 1945-, Wilson, Shauna, 1959-

    Published 2013
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  6. 166
    Performance metrics : the levers for process management /

    Performance metrics : the levers for process management / by Okes, Duke

    Published 2013
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  7. 167
    Root cause analysis : the core of problem solving and corrective action /

    Root cause analysis : the core of problem solving and corrective action / by Okes, Duke, 1949-

    Published 2009
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  8. 168
    Do it right the second time : benchmarking best practices in the quality change process /

    Do it right the second time : benchmarking best practices in the quality change process / by Merrill, Peter

    Published 2009
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  9. 169
    The lean doctors workbook : an application guide for transforming outpatient clinic systems with Lean /

    The lean doctors workbook : an application guide for transforming outpatient clinic systems with Lean / by Suneja, Aneesh, 1968-, Suneja, Carolyn, 1968-

    Published 2011
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  10. 170
    Dare to be different! : reflections on certain business practices /

    Dare to be different! : reflections on certain business practices / by Lamprecht, James L., 1947-, Ricci, Renato, 1962-

    Published 2009
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  11. 171
    The certified reliability engineer handbook /

    The certified reliability engineer handbook / by Benbow, Donald W., 1936-

    Published 2013
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  12. 172
    Beyond the ultimate question : a systematic approach to improve customer loyalty /

    Beyond the ultimate question : a systematic approach to improve customer loyalty / by Hayes, Bob E., 1963-

    Published 2009
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  13. 173
    Process improvement using Six Sigma : a DMAIC guide /

    Process improvement using Six Sigma : a DMAIC guide / by Shankar, Rama, 1956-

    Published 2009
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  14. 174
    Product safety excellence : the seven elements essential for product liability prevention /

    Product safety excellence : the seven elements essential for product liability prevention / by Pine, Timothy A., 1949-

    Published 2012
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  15. 175
    The certified reliability engineer handbook /

    The certified reliability engineer handbook / by Benbow, Donald W., 1936-, Broome, Hugh W., 1936-

    Published 2008
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  16. 176
    Environmental management quick and easy : creating an effective ISO 14001 EMS in half the time /

    Environmental management quick and easy : creating an effective ISO 14001 EMS in half the time / by Kausek, Joe, 1957-

    Published 2006
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  17. 177
    Office kaizen 2 : harnessing leadership, organizations, people, and tools for office excellence /

    Office kaizen 2 : harnessing leadership, organizations, people, and tools for office excellence / by Lareau, William

    Published 2010
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  18. 178
    The power of deduction : failure modes and effects analysis for design /

    The power of deduction : failure modes and effects analysis for design / by Anleitner, Michael A.

    Published 2010
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  19. 179
    The certified quality inspector handbook /

    The certified quality inspector handbook / by Walker, H. Fred, 1963-

    Published 2008
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  20. 180
    Superior customer satisfaction and loyalty : engaging customers to drive performance /

    Superior customer satisfaction and loyalty : engaging customers to drive performance / by Goldstein, Sheldon D.

    Published 2009
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