Search Results - "customer service"

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  1. 161
    The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /

    The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / by Mitchell, Dave, 1961-

    Published 2014
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  2. 162
    Managing the customer experience : a measurement-based approach /

    Managing the customer experience : a measurement-based approach / by Wilburn, Morris, 1953-

    Published 2006
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  3. 163
    Beyond the ultimate question : a systematic approach to improve customer loyalty /

    Beyond the ultimate question : a systematic approach to improve customer loyalty / by Hayes, Bob E., 1963-

    Published 2009
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  4. 164
    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / by Lowenstein, Michael W., 1942-

    Published 2011
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    An electronic book accessible through the World Wide Web; click to view
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  5. 165
    Your customer rules! : delivering the Me2B experiences that today's customers demand /

    Your customer rules! : delivering the Me2B experiences that today's customers demand / by Price, Bill, 1950-, Jaffe, David, 1963-

    Published 2015
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  6. 166
    Private banking building a culture of excellence /

    Private banking building a culture of excellence / by Collardi, Boris F. J.

    Published 2012
    Subjects: “…Banks and banking Customer services.…”
    An electronic book accessible through the World Wide Web; click to view
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  7. 167
    The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /

    The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / by Mitchell, Dave, 1961-

    Published 2014
    Subjects:
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
    Save to List
    Saved in:
  8. 168
    Managing the customer experience : a measurement-based approach /

    Managing the customer experience : a measurement-based approach / by Wilburn, Morris, 1953-

    Published 2006
    Subjects:
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
    Save to List
    Saved in:
  9. 169
    Beyond the ultimate question : a systematic approach to improve customer loyalty /

    Beyond the ultimate question : a systematic approach to improve customer loyalty / by Hayes, Bob E., 1963-

    Published 2009
    Subjects:
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
    Save to List
    Saved in:
  10. 170
    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / by Lowenstein, Michael W., 1942-

    Published 2011
    Subjects:
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
    Save to List
    Saved in:
  11. 171
    Your customer rules! : delivering the Me2B experiences that today's customers demand /

    Your customer rules! : delivering the Me2B experiences that today's customers demand / by Price, Bill, 1950-, Jaffe, David, 1963-

    Published 2015
    Subjects:
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  12. 172
    An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /

    An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) / by Maara, Juliet Wambui

    Published 2017
    Subjects: “…Customer services Quality control…”
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  13. 173
    An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /

    An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre / by Dido, Guyatu Halake

    Published 2016
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  14. 174
    An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya /

    An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya / by Waiguru, Betty Wachera

    Published 2015
    Subjects: “…Banks and banking Customer services.…”
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  15. 175
    Services marketing : integrating customer focus across the firm /

    Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A.

    Published 2009
    Subjects: “…Customer services.…”
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  16. 176
    Customer winback how to recapture lost customers and keep them loyal /

    Customer winback how to recapture lost customers and keep them loyal / by Griffin, Jill

    Published 2001
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    An electronic book accessible through the World Wide Web; click to view
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  17. 177
    Wake up your call center how to be a better call center agent /

    Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, 1941-

    Published 2005
    Subjects: “…Customer services Management.…”
    An electronic book accessible through the World Wide Web; click to view
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  18. 178
    What's the secret? to providing a world-class customer experience /

    What's the secret? to providing a world-class customer experience / by DiJulius, John R., 1964-

    Published 2008
    Subjects: “…Customer services.…”
    An electronic book accessible through the World Wide Web; click to view
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  19. 179
    Sales Excellence Systematic Sales Management /

    Sales Excellence Systematic Sales Management / by Homburg, Christian

    Published 2012
    Subjects: “…Sales/Distribution/Call Center/Customer Service.…”
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  20. 180
    Sales Excellence Systematic Sales Management /

    Sales Excellence Systematic Sales Management / by Homburg, Christian

    Published 2012
    Subjects: “…Sales/Distribution/Call Center/Customer Service.…”
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