Search Results - "customer service"

Time management : a productivity plan /

The visible librarian asserting your value with marketing and advocacy / by Siess, Judith A.

Table of Contents: “…The primacy of customer service and other basics -- Doing the groundwork : marketing -- Publicity : the tangibles -- Public relations : the personal touch -- Advocacy : putting it all together.…”
An electronic book accessible through the World Wide Web; click to view

The visible librarian asserting your value with marketing and advocacy / by Siess, Judith A.

Table of Contents: “…The primacy of customer service and other basics -- Doing the groundwork : marketing -- Publicity : the tangibles -- Public relations : the personal touch -- Advocacy : putting it all together.…”
An electronic book accessible through the World Wide Web; click to view

Banking the poor measuring banking access in 54 economies.

Table of Contents: “…Overview -- Banking the poor -- Starting to bank -- Adding customer services -- Building branchless banking -- Promoting access to banking -- Extending credit to entrepreneurs -- Increasing disclosure -- Data sources and methodology.…”
An electronic book accessible through the World Wide Web; click to view

Banking the poor measuring banking access in 54 economies.

Table of Contents: “…Overview -- Banking the poor -- Starting to bank -- Adding customer services -- Building branchless banking -- Promoting access to banking -- Extending credit to entrepreneurs -- Increasing disclosure -- Data sources and methodology.…”
An electronic book accessible through the World Wide Web; click to view

The specialty shop how to create your own unique and profitable retail business / by Finell, Dorothy

Table of Contents: “…Planning your business -- Ambience, décor, and display -- Location, location, location -- Creating mini-boutiques -- Finances -- Customer service, and hiring and training personnel -- Marketing, advertising, and promoting -- Bringing the community inside -- Your grand opening.…”
An electronic book accessible through the World Wide Web; click to view

The specialty shop how to create your own unique and profitable retail business / by Finell, Dorothy

Table of Contents: “…Planning your business -- Ambience, décor, and display -- Location, location, location -- Creating mini-boutiques -- Finances -- Customer service, and hiring and training personnel -- Marketing, advertising, and promoting -- Bringing the community inside -- Your grand opening.…”
An electronic book accessible through the World Wide Web; click to view

The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / by Little, Steven S., 1961-

Table of Contents: “…-- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos.…”
An electronic book accessible through the World Wide Web; click to view

The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / by Little, Steven S., 1961-

Table of Contents: “…-- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos.…”
An electronic book accessible through the World Wide Web; click to view

Be a great boss one year to success / by Hakala-Ausperk, Catherine

Table of Contents: “…First month : attitude -- Second month : success with stakeholders -- Third month : staffing -- Fourth month : communication -- Fifth month : customer service -- Sixth month : planning -- Seventh month : friends and allies -- Eighth month : training -- Ninth month -- funding -- Tenth month : people -- Eleventh month : leadership -- Twelfth month : your future.…”
An electronic book accessible through the World Wide Web; click to view

Be a great boss one year to success / by Hakala-Ausperk, Catherine

Table of Contents: “…First month : attitude -- Second month : success with stakeholders -- Third month : staffing -- Fourth month : communication -- Fifth month : customer service -- Sixth month : planning -- Seventh month : friends and allies -- Eighth month : training -- Ninth month -- funding -- Tenth month : people -- Eleventh month : leadership -- Twelfth month : your future.…”
An electronic book accessible through the World Wide Web; click to view

Working the night shift women in India's call center industry / by Patel, Reena, 1970-

Table of Contents: “…Off-shoring customer service : a new global order -- Mobility-morality narratives : the effects of the industry on the physical mobility of women -- Traveling at night : the effects of night shift employment on the temporal mobility of women -- Fast money, family survival, and the consumer class : the effects of call center employment on economic mobility -- On the home front -- Social mobility : other openings and constrictions.…”
An electronic book accessible through the World Wide Web; click to view

Developing talent for organizational results training tools from the best in the field /

Table of Contents: “…Focus on individual development -- section 9. Caring customer service and sales.…”
An electronic book accessible through the World Wide Web; click to view

Working the night shift women in India's call center industry / by Patel, Reena, 1970-

Table of Contents: “…Off-shoring customer service : a new global order -- Mobility-morality narratives : the effects of the industry on the physical mobility of women -- Traveling at night : the effects of night shift employment on the temporal mobility of women -- Fast money, family survival, and the consumer class : the effects of call center employment on economic mobility -- On the home front -- Social mobility : other openings and constrictions.…”
An electronic book accessible through the World Wide Web; click to view

Developing talent for organizational results training tools from the best in the field /

Table of Contents: “…Focus on individual development -- section 9. Caring customer service and sales.…”
An electronic book accessible through the World Wide Web; click to view

Globalization, communication and the workplace talking across the world /

Table of Contents: “…Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. …”
An electronic book accessible through the World Wide Web; click to view

Globalization, communication and the workplace talking across the world /

Table of Contents: “…Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. …”
An electronic book accessible through the World Wide Web; click to view

Creating the customer-driven academic library by Woodward, Jeannette A.

Table of Contents: “…Reinventing the academic library -- Making it happen : leadership and the professional staff -- Public service staffing : past, present, and future -- A great place to be : creating a livable library -- Transforming spaces on tight budgets -- Making the transition to a twenty-first-century library -- Innovation at the forefront : the information commons, embedded librarians, and the library of the future -- Sharing our vision : marketing the academic library -- Customer service : making it all come together -- Evaluating our progress.…”
An electronic book accessible through the World Wide Web; click to view

Creating the customer-driven academic library by Woodward, Jeannette A.

Table of Contents: “…Reinventing the academic library -- Making it happen : leadership and the professional staff -- Public service staffing : past, present, and future -- A great place to be : creating a livable library -- Transforming spaces on tight budgets -- Making the transition to a twenty-first-century library -- Innovation at the forefront : the information commons, embedded librarians, and the library of the future -- Sharing our vision : marketing the academic library -- Customer service : making it all come together -- Evaluating our progress.…”
An electronic book accessible through the World Wide Web; click to view