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  1. 1
    Assessing service quality : satisfying the expectations of library customers /

    Assessing service quality : satisfying the expectations of library customers / von Hernon, Peter, Altman, Ellen, Dugan, Robert E., 1952-

    Veröffentlicht 2015
    Schlagworte: “… Public services (Libraries) Evaluation. …”
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  2. 2
    Assessing service quality : satisfying the expectations of library customers /

    Assessing service quality : satisfying the expectations of library customers / von Hernon, Peter, Altman, Ellen, Dugan, Robert E., 1952-

    Veröffentlicht 2015
    Schlagworte: “… Public services (Libraries) Evaluation. …”
    An electronic book accessible through the World Wide Web; click to view
    Elektronisch E-Book
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  3. 3
    Getting started with evaluation /

    Getting started with evaluation / von Hernon, Peter, Dugan, Robert E., 1952-, Matthews, Joseph R.

    Veröffentlicht 2014
    Schlagworte:
    An electronic book accessible through the World Wide Web; click to view
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  4. 4
    Getting started with evaluation /

    Getting started with evaluation / von Hernon, Peter, Dugan, Robert E., 1952-, Matthews, Joseph R.

    Veröffentlicht 2014
    Schlagworte:
    An electronic book accessible through the World Wide Web; click to view
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  5. 5
    Demonstrating results using outcome measurement in your library /

    Demonstrating results using outcome measurement in your library / von Rubin, Rhea Joyce

    Veröffentlicht 2006
    Schlagworte:
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  6. 6
    Five steps of outcome-based planning and evaluation for public libraries /

    Five steps of outcome-based planning and evaluation for public libraries / von Gross, Melissa, Mediavilla, Cindy, 1953-, Walter, Virginia A.

    Veröffentlicht 2016
    Schlagworte:
    An electronic book accessible through the World Wide Web; click to view
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  7. 7
    Five steps of outcome-based planning and evaluation for public libraries /

    Five steps of outcome-based planning and evaluation for public libraries / von Gross, Melissa, Mediavilla, Cindy, 1953-, Walter, Virginia A.

    Veröffentlicht 2016
    Schlagworte:
    An electronic book accessible through the World Wide Web; click to view
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  8. 8
    Demonstrating results using outcome measurement in your library /

    Demonstrating results using outcome measurement in your library / von Rubin, Rhea Joyce

    Veröffentlicht 2006
    Schlagworte:
    An electronic book accessible through the World Wide Web; click to view
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  9. 9
    How libraries and librarians help a guide to identifying user-centered outcomes /

    How libraries and librarians help a guide to identifying user-centered outcomes / von Durrance, Joan C.

    Veröffentlicht 2005
    Schlagworte:
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  10. 10
    How libraries and librarians help a guide to identifying user-centered outcomes /

    How libraries and librarians help a guide to identifying user-centered outcomes / von Durrance, Joan C.

    Veröffentlicht 2005
    Schlagworte:
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  11. 11
    The quality infrastructure : measuring, analyzing, and improving library services /

    The quality infrastructure : measuring, analyzing, and improving library services /

    Veröffentlicht 2014
    Schlagworte:
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  12. 12
    The quality infrastructure : measuring, analyzing, and improving library services /

    The quality infrastructure : measuring, analyzing, and improving library services /

    Veröffentlicht 2014
    Schlagworte:
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