Search Results - "Performance Management"

Lean materials planning and execution a guide to internal and external supply management excellence / by Sheldon, Donald H.

Table of Contents: “…Evolution of materials management and lean -- Applying lean to the planning process and how it affects materials planning -- Lean and excellence in supply management -- Data integrity in lean environments -- Master scheduling in lean materials management -- Materials planning for excellence in lean environments -- Warehouse management and organization -- Top management sales and operations planning -- Demand planning -- Integrating lean and six sigma with enterprise resource planning -- Metrics in lean materials management -- High-performance management systems -- Software tools -- Education and training in lean materials management.…”
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The real-time contact center by Fluss, Donna

Table of Contents: “…Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word.…”
An electronic book accessible through the World Wide Web; click to view

The real-time contact center by Fluss, Donna

Table of Contents: “…Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word.…”
An electronic book accessible through the World Wide Web; click to view

Measuring the performance of the hollow state by Frederickson, David G.

Table of Contents: “…Introduction: federal performance measurement -- Setting the stage: third parties, fiscal federalism, and accountability -- Performance measurement as political and administrative reform -- Performance as grants to third party service providers: the Health Resources and Services Administration -- Performance as the provision of health financial security: the Centers for Medicare and Medicaid Services -- Performance as grants to third-party research providers: the National Institutes of Health -- Measuring the health performance of sovereign tribes as third parties: the Indian Health Services -- Performance as regulation: the Food and Drug Administration -- Measuring performance and results in theory and practice -- After Government Performance and Results Act : performance measurement, performance budgeting and performance management.…”
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Measuring the performance of the hollow state by Frederickson, David G.

Table of Contents: “…Introduction: federal performance measurement -- Setting the stage: third parties, fiscal federalism, and accountability -- Performance measurement as political and administrative reform -- Performance as grants to third party service providers: the Health Resources and Services Administration -- Performance as the provision of health financial security: the Centers for Medicare and Medicaid Services -- Performance as grants to third-party research providers: the National Institutes of Health -- Measuring the health performance of sovereign tribes as third parties: the Indian Health Services -- Performance as regulation: the Food and Drug Administration -- Measuring performance and results in theory and practice -- After Government Performance and Results Act : performance measurement, performance budgeting and performance management.…”
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An executive's guide to fundraising operations principles, tools & trends / by Cannon, Christopher M.

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Management by design applying design principles to the work experience / by Rasmus, Daniel W.

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An executive's guide to fundraising operations principles, tools & trends / by Cannon, Christopher M.

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Management by design applying design principles to the work experience / by Rasmus, Daniel W.

An electronic book accessible through the World Wide Web; click to view

Project and program management a competency-based approach / by Springer, Mitchell L., 1959-

Table of Contents: “…-- The bidding process : obtaining a price quote -- Defining the work to be performed -- Scheduling and staffing the work -- Risk management : mitigating the impact -- Disruptive technologies - thinking out of the box -- Cost, schedule and performance management : a quantitative premise -- The project : product outputs -- Connecting generational cohorts to associative thinking -- Leadership and gender : a science-based understanding -- Motivation and leadership : why we do what we do -- Organization design models : not right or wrong; more or less applicable -- Building teams : understanding ourselves and others through mbti -- Capitalizing on the collective knowledge of the world -- Establishing program/project management as a discipline -- Managers, leaders and entrepreneurs -- Organizational design models and management philosophies -- Career development : models.…”
An electronic book accessible through the World Wide Web; click to view

Project and program management a competency-based approach / by Springer, Mitchell L., 1959-

Table of Contents: “…-- The bidding process : obtaining a price quote -- Defining the work to be performed -- Scheduling and staffing the work -- Risk management : mitigating the impact -- Disruptive technologies - thinking out of the box -- Cost, schedule and performance management : a quantitative premise -- The project : product outputs -- Connecting generational cohorts to associative thinking -- Leadership and gender : a science-based understanding -- Motivation and leadership : why we do what we do -- Organization design models : not right or wrong; more or less applicable -- Building teams : understanding ourselves and others through mbti -- Capitalizing on the collective knowledge of the world -- Establishing program/project management as a discipline -- Managers, leaders and entrepreneurs -- Organizational design models and management philosophies -- Career development : models.…”
An electronic book accessible through the World Wide Web; click to view

Managing pension and retirement plans a guide for employers, administrators, and other fiduciaries / by Baker, August J.

Table of Contents: “…An introduction to pension plans -- What pension plans do -- Designing the best pension plan -- The prudent pension fiduciary : a pragmatic view -- An overview of compliance for pension plans -- Establishing pension investment policy -- The asset allocation decision -- The integrated approach to managing defined benefit plans -- Asset allocation for defined benefit plans -- Accounting for defined benefit plans -- Investment policy, and asset allocation for defined contribution plans -- Employee stock ownership plans and company stock -- Hybrid plans -- Evaluating investment performance -- Improving pension fund investment performance -- Managing pension fund risk -- Risk management strategies using derivative securities -- Selecting and managing asset managers -- Managing costs -- People and the psychology of pension fund decisions -- The pension plan as shareholder -- The path to better pension plan management.…”
An electronic book accessible through the World Wide Web; click to view

Managing pension and retirement plans a guide for employers, administrators, and other fiduciaries / by Baker, August J.

Table of Contents: “…An introduction to pension plans -- What pension plans do -- Designing the best pension plan -- The prudent pension fiduciary : a pragmatic view -- An overview of compliance for pension plans -- Establishing pension investment policy -- The asset allocation decision -- The integrated approach to managing defined benefit plans -- Asset allocation for defined benefit plans -- Accounting for defined benefit plans -- Investment policy, and asset allocation for defined contribution plans -- Employee stock ownership plans and company stock -- Hybrid plans -- Evaluating investment performance -- Improving pension fund investment performance -- Managing pension fund risk -- Risk management strategies using derivative securities -- Selecting and managing asset managers -- Managing costs -- People and the psychology of pension fund decisions -- The pension plan as shareholder -- The path to better pension plan management.…”
An electronic book accessible through the World Wide Web; click to view

Roadmap to strategic HR turning a great idea into a business reality / by Christensen, Ralph, 1951-

Table of Contents: “…The complexity of the challenge -- From rigid administrators to strategic contributors -- Assess the organization's readiness for change -- Develop a framework and language for HR --Understand the senior HR leader's role as organizational architect -- Clarify line management's role in creating and owning human resources strategy -- Create a human and organizational strategy -- Examine the five human resources processes through a strategic lens -- Examine workforce planning and staffing through a strategic lens -- Examine performance management through a strategic lens -- Examine organization development through a strategic lens -- Examine learning and development through a strategic lens -- Examine employee relations through a strategic lens -- Clarify the roles of generalist and specialist -- Design the structure of your new HR organization -- Assess and upgrade your HR talent -- Managing the roadblocks in making the transition to strategic HR -- Managing your career in the field of strategic human resources -- The future of human resources.…”
An electronic book accessible through the World Wide Web; click to view

Roadmap to strategic HR turning a great idea into a business reality / by Christensen, Ralph, 1951-

Table of Contents: “…The complexity of the challenge -- From rigid administrators to strategic contributors -- Assess the organization's readiness for change -- Develop a framework and language for HR --Understand the senior HR leader's role as organizational architect -- Clarify line management's role in creating and owning human resources strategy -- Create a human and organizational strategy -- Examine the five human resources processes through a strategic lens -- Examine workforce planning and staffing through a strategic lens -- Examine performance management through a strategic lens -- Examine organization development through a strategic lens -- Examine learning and development through a strategic lens -- Examine employee relations through a strategic lens -- Clarify the roles of generalist and specialist -- Design the structure of your new HR organization -- Assess and upgrade your HR talent -- Managing the roadblocks in making the transition to strategic HR -- Managing your career in the field of strategic human resources -- The future of human resources.…”
An electronic book accessible through the World Wide Web; click to view

Meeting the challenge of 9/11 blueprints for more effective government /

Table of Contents: “…Moe -- Managing for more effective government -- Observations on organization and management / Murray Comarow -- Managing change that makes a difference / Dwight Ink -- Developments in the federal performance management movement : balancing -- Conflicting values in GPRA and part / Beryl Radin -- Addressing critical issues -- The many cultures of government / Michael Maccoby -- Contractingan American way of governance : post' 9/11 constitutional choices / Dan Guttman -- Improving the military personnel system / Cindy Williams -- Will Homeland Security improve intergovernmental nagement? …”
An electronic book accessible through the World Wide Web; click to view

Meeting the challenge of 9/11 blueprints for more effective government /

Table of Contents: “…Moe -- Managing for more effective government -- Observations on organization and management / Murray Comarow -- Managing change that makes a difference / Dwight Ink -- Developments in the federal performance management movement : balancing -- Conflicting values in GPRA and part / Beryl Radin -- Addressing critical issues -- The many cultures of government / Michael Maccoby -- Contractingan American way of governance : post' 9/11 constitutional choices / Dan Guttman -- Improving the military personnel system / Cindy Williams -- Will Homeland Security improve intergovernmental nagement? …”
An electronic book accessible through the World Wide Web; click to view

Intergovernmental management for the twenty-first century

Table of Contents: “…Metzenbaum -- Performance management and intergovernmental relations / Beryl A. …”
An electronic book accessible through the World Wide Web; click to view

Intergovernmental management for the twenty-first century

Table of Contents: “…Metzenbaum -- Performance management and intergovernmental relations / Beryl A. …”
An electronic book accessible through the World Wide Web; click to view

Obsessive measurement disorder or pragmatic bureaucracy? : coping with uncertainty in development aid relations / by Alexius, Susanna, Vähämäki, Janet

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