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Total quality management /

Total quality management : text, cases and readings / 由 Ross, Joel E.

The high-value manager : developing the core competencies your organization demands / 由 Stone, Florence M.

Management : a total quality perspective / 由 Bounds, Gregory M.

Management : total quality in a global environment / 由 Stahl, Michael J.

Total quality and organization development / 由 Lindsay, William M.

Relevance regained : from top-down control to bottom-up empowerment / 由 Johnson, H. Thomas

The new partnership : profit by bringing out the best in your people, customers, and yourself / 由 Melohn, Tom

Essentials of quality management / 由 Broker, Bruce

Human resources management perspectives on TQM : concepts and practices /

Total quality in higher education / 由 Lewis, Ralph G., 1935-

Readings in total quality management / 由 Costin, Harry Ivan

Total quality management /

Total quality management : text, cases and readings / 由 Ross, Joel E.

Benchmarking for continuous improvement /

Customer care excellence : how to create an effective customer focus. / 由 Cook, Sarah

Financial analysis as a tool for performance measurement : a case study of Bralirwa Ltd Rwanda / 由 Twishime, Innocent Willy

Employee driven quality : releasing the creative spirit of your organisation through suggestion systems / 由 McDermott, Robin E.

Total customer value management : transforming business thinking / 由 Mahajan, Gautam, 1946-

Management history reflections on key thinkers in management /

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