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  1. 1
    Ata uhi

    Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / mā Baiocchi, Dave

    I whakaputaina 2013
    An electronic book accessible through the World Wide Web; click to view
    Tāhiko īPukapuka

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  2. 2
    Ata uhi

    Surprise! : The secret to customer loyalty in the service sector / mā Magnini, Vincent P.

    I whakaputaina 2015
    An electronic book accessible through the World Wide Web; click to view
    Tāhiko īPukapuka

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