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    Imaxe de Portada

    Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / por Baiocchi, Dave

    Publicado 2013
    An electronic book accessible through the World Wide Web; click to view
    Electrónico eBook

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    Imaxe de Portada

    Surprise! : The secret to customer loyalty in the service sector / por Magnini, Vincent P.

    Publicado 2015
    An electronic book accessible through the World Wide Web; click to view
    Electrónico eBook

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