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  1. 1
    Azala

    Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / nork Baiocchi, Dave

    Argitaratua 2013
    An electronic book accessible through the World Wide Web; click to view
    Baliabide elektronikoa eBook

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  2. 2
    Azala

    Surprise! : The secret to customer loyalty in the service sector / nork Magnini, Vincent P.

    Argitaratua 2015
    An electronic book accessible through the World Wide Web; click to view
    Baliabide elektronikoa eBook

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    Gorde:

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