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Service marketing : people, technology, strategy / 著者: Lovelock, Christopher

Service management : operations, strategy, information technology / 著者: Fitzsimmons, James A.

Marketing in the service sector / 著者: Rathmell, John M.

The service edge : 101 companies that profit customer care / 著者: Zemke, Ron

Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology / 著者: Fitzsimmons, James A.

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / 著者: Mutua, Jossylin N.

Logistics and Supply Chain Management / 著者: Jonsson, Patrik

Service marketing : people, technology, strategy / 著者: Lovelock, Christopher

Working smart and small : The role of knowledge-based and service industries in growth strategies for small states / 著者: Qureshi, Mahvash

Service management : operation,strategy,Information technology / 著者: Fitzsimmons, James A.

Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd / 著者: Mutua, Josslyn N.

Reducing the barriers to international trade in accounting services 著者: White, Lawrence J.

An electronic book accessible through the World Wide Web; click to view

Relationship marketing in professional services a study of agency-client dynamics in the advertising sector / 著者: Halinen, Aino, 1961-

An electronic book accessible through the World Wide Web; click to view

Insurance in the General Agreement on Trade in Services 著者: Skipper, Harold D., 1947-

An electronic book accessible through the World Wide Web; click to view

Services--the export of the 21st century a guidebook for US service exporters /

An electronic book accessible through the World Wide Web; click to view

Domestic regulation and service trade liberalization

An electronic book accessible through the World Wide Web; click to view

Relationship marketing in services

An electronic book accessible through the World Wide Web; click to view

Market orientation and service firm performance a research agenda /

An electronic book accessible through the World Wide Web; click to view

Service quality crossing boundaries /

An electronic book accessible through the World Wide Web; click to view

Service quality a global perspective /

An electronic book accessible through the World Wide Web; click to view