Résultats de la recherche

Service marketing : people, technology, strategy / par Lovelock, Christopher

Service management : operations, strategy, information technology / par Fitzsimmons, James A.

Marketing in the service sector / par Rathmell, John M.

The service edge : 101 companies that profit customer care / par Zemke, Ron

Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology / par Fitzsimmons, James A.

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / par Mutua, Jossylin N.

Logistics and Supply Chain Management / par Jonsson, Patrik

Service marketing : people, technology, strategy / par Lovelock, Christopher

Working smart and small : The role of knowledge-based and service industries in growth strategies for small states / par Qureshi, Mahvash

Service management : operation,strategy,Information technology / par Fitzsimmons, James A.

Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd / par Mutua, Josslyn N.

Reducing the barriers to international trade in accounting services par White, Lawrence J.

An electronic book accessible through the World Wide Web; click to view

Relationship marketing in professional services a study of agency-client dynamics in the advertising sector / par Halinen, Aino, 1961-

An electronic book accessible through the World Wide Web; click to view

Insurance in the General Agreement on Trade in Services par Skipper, Harold D., 1947-

An electronic book accessible through the World Wide Web; click to view

Services--the export of the 21st century a guidebook for US service exporters /

An electronic book accessible through the World Wide Web; click to view

Domestic regulation and service trade liberalization

An electronic book accessible through the World Wide Web; click to view

Relationship marketing in services

An electronic book accessible through the World Wide Web; click to view

Market orientation and service firm performance a research agenda /

An electronic book accessible through the World Wide Web; click to view

Service quality crossing boundaries /

An electronic book accessible through the World Wide Web; click to view

Service quality a global perspective /

An electronic book accessible through the World Wide Web; click to view