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Quality without tears : the art of hassle-free management / 著者: Crosby, Philip B.

ACCA study text : paper P7: advanced audit and assurance (United Kingdom) /

Higher education quality assurance in Sub-Saharan Africa : status, challenges, opportunities and promising practices / 著者: Materu, Peter (Peter Nicolas)

A study of the financial implications of adopting ISO standards : a survey of manufacturing firms in Nairobi, Kenya / 著者: Kiragu, Isabel W.

Administering Cisco QoS for IP networks

An electronic book accessible through the World Wide Web; click to view

Improving the quality of long-term care

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Assessing and examining research award

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Total quality management sustainability

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Quality assurance in continuing professional education an analysis / 著者: Tovey, Philip, 1963-

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Service quality in leisure and tourism 著者: Williams, Christine, 1951-

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Licensing occupations ensuring quality or restricting competition? / 著者: Kleiner, Morris M.

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Quality and power in higher education 著者: Morley, Louise

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Are you being served? new tools for measuring service delivery /

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The TQM journal the international review of organizational improvement.

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Reliability and quality management 著者: Mishra, R. C.

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Quality matters in children's services messages from research / 著者: Stein, Mike

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Higher education quality assurance in Sub-Saharan Africa status, challenges, opportunities and promising practices / 著者: Materu, Peter (Peter Nicolas)

An electronic book accessible through the World Wide Web; click to view

Verification, validation, and testing of engineered systems 著者: Engel, Avner

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Waste containment facilities guidance for construction quality assurance and construction quality control of liner and cover systems / 著者: Daniel, David E. (David Edwin), 1949-

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Quality assurance in higher education in Southern Africa challenges and opportunities / 著者: Mhlanga, Ephraim

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