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  1. 1
    I Know it when I see it : a modern fable about quality /

    I Know it when I see it : a modern fable about quality / por Guaspari, John

    Publicado 1985
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  2. 2
    The quality school : managing students without coercion /

    The quality school : managing students without coercion / por Glasser, William, 1925-

    Publicado 1992
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  3. 3
    Statistical quality control /

    Statistical quality control / por Grant, Eugene Lodewick, 1897-

    Publicado 1996
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  4. 4
    Juran on quality by design : the new steps for planning quality into goods and services /

    Juran on quality by design : the new steps for planning quality into goods and services / por Juran, J. M.

    Publicado 1992
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  5. 5
    Production control : a quantitative approach /

    Production control : a quantitative approach / por Biegel, John E.

    Publicado 1990
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  6. 6
    Quality control /

    Quality control /

    Publicado 1987
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  7. 7
    Monitoring, measuring and managing customer service /

    Monitoring, measuring and managing customer service / por Goodman, Gary S.

    Publicado 2000
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  8. 8
    ISO 9000: 2000 in focus /

    ISO 9000: 2000 in focus / por Nicholas

    Electrónico Global Software
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  9. 9
    ISO 9000 basics : what employees need to know /

    ISO 9000 basics : what employees need to know / por INFORM

    Publicado 2001
    Electrónico Global Software
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  10. 10
    Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /

    Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd / por Mutua, Josslyn N.

    Publicado 2006
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  11. 11
    Student solutions manual to accompany introduction to statistical quality control /

    Student solutions manual to accompany introduction to statistical quality control / por Montgomery, Douglas C.

    Publicado 2009
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  12. 12
    Statistical quality control : a modern introduction /

    Statistical quality control : a modern introduction / por Montgomery, Douglas C.

    Publicado 2013
    Table of contents only
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  13. 13
    A study of the financial implications of adopting ISO standards : a survey of manufacturing firms in Nairobi, Kenya /

    A study of the financial implications of adopting ISO standards : a survey of manufacturing firms in Nairobi, Kenya / por Kiragu, Isabel W.

    Publicado 2012
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  14. 14
    Quality of care for oncologic conditions and HIV a review of the literature and quality indicators /

    Quality of care for oncologic conditions and HIV a review of the literature and quality indicators /

    Publicado 2000
    An electronic book accessible through the World Wide Web; click to view
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  15. 15
    Administering Cisco QoS for IP networks

    Administering Cisco QoS for IP networks

    Publicado 2001
    An electronic book accessible through the World Wide Web; click to view
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  16. 16
    Design for Six Sigma the Revolutionary process for achieving extraordinary profits /

    Design for Six Sigma the Revolutionary process for achieving extraordinary profits / por Chowdhury, Subir

    Publicado 2002
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  17. 17
    Crossing the quality chasm a new health system for the 21st century /

    Crossing the quality chasm a new health system for the 21st century /

    Publicado 2001
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  18. 18
    Improving the quality of long-term care

    Improving the quality of long-term care

    Publicado 2001
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  19. 19
    Envisioning the national health care quality report

    Envisioning the national health care quality report

    Publicado 2001
    An electronic book accessible through the World Wide Web; click to view
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  20. 20
    Ensuring the quality of data disseminated by the federal government workshop report /

    Ensuring the quality of data disseminated by the federal government workshop report /

    Publicado 2003
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