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The customer-driven company : moving from talk to action / av Whiteley, Richard C.

Second to none : how our smartest companies put people first / av Garfield, Charles A.

Customer intimacy : pick your partners, shape your culture, win together / av Wiersema, Fred

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / av Mutua, Jossylin N.

Fish! : a remarkable way to boost morale and improve results / av Lundin, Stephen C., 1941-

Magnetic service / av Bell, Chip R.

Customer service : a practical approach / av Harris, Elaine K.

Monitoring, measuring and managing customer service / av Goodman, Gary S.

50 ways to keep your customers : "and get new ones" / av Timm, Paul R.

Supply chain management : strategy, planning, and operation / av Chopra, Sunil

Creating customer value : the essentials of marketing av Learning Resources

Services marketing : integrating customer focus across the firm / av Zeithaml, Valarie A.

Customer care excellence : how to create an effective customer focus. / av Cook, Sarah

Customer service : a practical approach / av Harris, Elaine K.

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre / av Dido, Guyatu Halake

An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya / av Waiguru, Betty Wachera

Customer winback how to recapture lost customers and keep them loyal / av Griffin, Jill

An electronic book accessible through the World Wide Web; click to view

50 powerful ideas you can use to keep your customers av Timm, Paul R.

An electronic book accessible through the World Wide Web; click to view

Relationship marketing in professional services a study of agency-client dynamics in the advertising sector / av Halinen, Aino, 1961-

An electronic book accessible through the World Wide Web; click to view

Delivering knock your socks off service av Zemke, Ron

An electronic book accessible through the World Wide Web; click to view