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The customer-driven company : moving from talk to action / 著者: Whiteley, Richard C.

Second to none : how our smartest companies put people first / 著者: Garfield, Charles A.

Customer intimacy : pick your partners, shape your culture, win together / 著者: Wiersema, Fred

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / 著者: Mutua, Jossylin N.

Fish! : a remarkable way to boost morale and improve results / 著者: Lundin, Stephen C., 1941-

Magnetic service / 著者: Bell, Chip R.

Customer service : a practical approach / 著者: Harris, Elaine K.

Monitoring, measuring and managing customer service / 著者: Goodman, Gary S.

50 ways to keep your customers : "and get new ones" / 著者: Timm, Paul R.

Supply chain management : strategy, planning, and operation / 著者: Chopra, Sunil

Creating customer value : the essentials of marketing 著者: Learning Resources

Services marketing : integrating customer focus across the firm / 著者: Zeithaml, Valarie A.

Customer care excellence : how to create an effective customer focus. / 著者: Cook, Sarah

Customer service : a practical approach / 著者: Harris, Elaine K.

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre / 著者: Dido, Guyatu Halake

An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya / 著者: Waiguru, Betty Wachera

Customer winback how to recapture lost customers and keep them loyal / 著者: Griffin, Jill

An electronic book accessible through the World Wide Web; click to view

50 powerful ideas you can use to keep your customers 著者: Timm, Paul R.

An electronic book accessible through the World Wide Web; click to view

Relationship marketing in professional services a study of agency-client dynamics in the advertising sector / 著者: Halinen, Aino, 1961-

An electronic book accessible through the World Wide Web; click to view

Delivering knock your socks off service 著者: Zemke, Ron

An electronic book accessible through the World Wide Web; click to view