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  1. 1

    Service marketing : people, technology, strategy / od Lovelock, Christopher

    Izdano 2011
    Knjiga
  2. 2

    The service edge : 101 companies that profit customer care / od Zemke, Ron

    Izdano 1989
    Knjiga
  3. 3

    Meeting customer needs / od Smith, Ian

    Izdano 2003
    Knjiga
  4. 4

    Service marketing : people, technology, strategy / od Lovelock, Christopher

    Izdano 2011
    Knjiga
  5. 5

    Management practices for successful call centres in Kenya / od Kimama, Patricia

    Izdano 2010
    Knjiga
  6. 6

    Customer service : a practical approach / od Harris, Elaine K.

    Izdano 2013
    Knjiga
  7. 7

    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / od Kipchirchir, Kili Sydney

    Izdano 2011
    Knjiga
  8. 8

    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / od Koskei, Nancy C.

    Izdano 2011
    Knjiga