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  1. 1
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    Service marketing : people, technology, strategy / by Lovelock, Christopher

    Published 2011
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  2. 2
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    The service edge : 101 companies that profit customer care / by Zemke, Ron

    Published 1989
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  3. 3
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    Meeting customer needs / by Smith, Ian

    Published 2003
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  4. 4
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    Service marketing : people, technology, strategy / by Lovelock, Christopher

    Published 2011
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  5. 5
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    Management practices for successful call centres in Kenya / by Kimama, Patricia

    Published 2010
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  6. 6
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    Customer service : a practical approach / by Harris, Elaine K.

    Published 2013
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  7. 7
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    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / by Kipchirchir, Kili Sydney

    Published 2011
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  8. 8
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    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / by Koskei, Nancy C.

    Published 2011
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