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  1. 1

    Service marketing : people, technology, strategy / af Lovelock, Christopher

    Udgivet 2011
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  2. 2

    The service edge : 101 companies that profit customer care / af Zemke, Ron

    Udgivet 1989
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  3. 3

    Meeting customer needs / af Smith, Ian

    Udgivet 2003
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  4. 4

    Service marketing : people, technology, strategy / af Lovelock, Christopher

    Udgivet 2011
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  5. 5

    Management practices for successful call centres in Kenya / af Kimama, Patricia

    Udgivet 2010
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  6. 6

    Customer service : a practical approach / af Harris, Elaine K.

    Udgivet 2013
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  7. 7

    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / af Kipchirchir, Kili Sydney

    Udgivet 2011
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  8. 8

    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / af Koskei, Nancy C.

    Udgivet 2011
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