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  1. 1

    Service marketing : people, technology, strategy / per Lovelock, Christopher

    Publicat 2011
    Llibre
  2. 2

    The service edge : 101 companies that profit customer care / per Zemke, Ron

    Publicat 1989
    Llibre
  3. 3

    Meeting customer needs / per Smith, Ian

    Publicat 2003
    Llibre
  4. 4

    Service marketing : people, technology, strategy / per Lovelock, Christopher

    Publicat 2011
    Llibre
  5. 5

    Management practices for successful call centres in Kenya / per Kimama, Patricia

    Publicat 2010
    Llibre
  6. 6

    Customer service : a practical approach / per Harris, Elaine K.

    Publicat 2013
    Llibre
  7. 7

    Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / per Kipchirchir, Kili Sydney

    Publicat 2011
    Llibre
  8. 8

    Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / per Koskei, Nancy C.

    Publicat 2011
    Llibre