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The customer-driven company : moving from talk to action / av Whiteley, Richard C.

How to handle major customers profitably. / av Melkman, Alan

Dealing with the irate customer /

Eliminate customer turnoffs / av Timm, Paul R.

Exceed customer expectations / av Timm, Paul R.

Customer care excellence : how to create an effective customer focus. / av Cook, Sarah

Customer relationship management strategies and their contribution to sustainable advantage at housing finance company / av Mushira, Maureene M.

Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited / av Murathe, Miriam Muthoni

Total customer value management : transforming business thinking / av Mahajan, Gautam, 1946-

The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi / av Koskei, Anne

Customer winback how to recapture lost customers and keep them loyal / av Griffin, Jill

An electronic book accessible through the World Wide Web; click to view

Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business / av Shuman, Jeffrey C., 1945-

An electronic book accessible through the World Wide Web; click to view

Beyond world class building character, relationships and profits / av Ross, Alan M.

An electronic book accessible through the World Wide Web; click to view

Permission-based E-mail marketing that works! av MacPherson, Kim

An electronic book accessible through the World Wide Web; click to view

Beyond selling value a proven process to avoid the vendor trap / av Shonka, Mark

An electronic book accessible through the World Wide Web; click to view

Why service stinks ... and exactly what to do about it av Gross, T. Scott

An electronic book accessible through the World Wide Web; click to view

The relationship advantage become a trusted advisor and create clients for life / av Stevenson, Tom, 1943-

An electronic book accessible through the World Wide Web; click to view

HR from the heart inspiring stories and strategies for building the people side of great business / av Sartain, Libby, 1954-

An electronic book accessible through the World Wide Web; click to view

From selling to serving the essence of client creation / av Cassara, Lou

An electronic book accessible through the World Wide Web; click to view

Making the client connection maximizing the power of your personality, presentations, and presence / av DeMoss, Gary

An electronic book accessible through the World Wide Web; click to view