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- Customer relations
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Customer winback how to recapture lost customers and keep them loyal /
Publicado em 2001An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
12
Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business /
Publicado em 2002An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
13
Beyond world class building character, relationships and profits /
Publicado em 2002An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
14
Permission-based E-mail marketing that works!
Publicado em 2001An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
15
Beyond selling value a proven process to avoid the vendor trap /
Publicado em 2002An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
16
Why service stinks ... and exactly what to do about it
Publicado em 2003An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
17
The relationship advantage become a trusted advisor and create clients for life /
Publicado em 2003An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
18
HR from the heart inspiring stories and strategies for building the people side of great business /
Publicado em 2003An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
19
From selling to serving the essence of client creation /
Publicado em 2004An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico -
20
Making the client connection maximizing the power of your personality, presentations, and presence /
Publicado em 2004An electronic book accessible through the World Wide Web; click to view
Recurso Eletrônico livro eletrônico