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  1. 1
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    Eliminate customer turnoffs / 由 Timm, Paul R.

    电子 环球 软件

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  2. 2
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    Exceed customer expectations / 由 Timm, Paul R.

    电子 环球 软件

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  3. 3
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    Managing conflict at work : the art of communication / 由 Murphy, Jim

    出版 1994
    电子 环球 软件

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  4. 4
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    Effective teamwork / 由 Maginn, Michael D.

    出版 1996
    电子 环球 软件

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  5. 5
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    Customer winback how to recapture lost customers and keep them loyal / 由 Griffin, Jill

    出版 2001
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  6. 6
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    Researching customer satisfaction & loyalty how to find out what people really think / 由 Szwarc, Paul

    出版 2005
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  7. 7
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    Secret service hidden systems that deliver unforgettable customer service / 由 DiJulius, John R., 1964-

    出版 2003
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  8. 8
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    What's the secret? to providing a world-class customer experience / 由 DiJulius, John R., 1964-

    出版 2008
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  9. 9
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    Exceptional service, exceptional profit the secrets of building a five-star customer service organization / 由 Inghilleri, Leonardo

    出版 2010
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  10. 10
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    How to win friends and influence profits the art of winning more business from your clients / 由 Kean, David

    出版 2008
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  11. 11
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    Brand real how smart companies live their brand promise and inspire fierce customer loyalty / 由 Vincent, Laurence

    出版 2012
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  12. 12
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    Brand advocates turning enthusiastic customers into a powerful marketing force / 由 Fuggetta, Rob

    出版 2012
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  13. 13
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    Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / 由 Hoffmann, Nicolas, 1983-

    出版 2013
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    电子 电子书

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  14. 14
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    Mobile telecommunication customer loyalty in Nigeria : determining factors / 由 Bello, Olayiwola

    出版 2013
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  15. 15
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    Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / 由 Allen, Danica R., 1959-

    出版 2004
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    电子 电子书

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  16. 16
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    Beyond the ultimate question : a systematic approach to improve customer loyalty / 由 Hayes, Bob E., 1963-

    出版 2009
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  17. 17
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    Superior customer satisfaction and loyalty : engaging customers to drive performance / 由 Goldstein, Sheldon D.

    出版 2009
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  18. 18
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    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / 由 Lowenstein, Michael W., 1942-

    出版 2011
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    电子 电子书

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  19. 19
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    Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / 由 Frawley, Andrew

    出版 2015
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    电子 电子书

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  20. 20
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    The wallet allocation rule : winning the battle for share / 由 Keiningham, Timothy L.

    出版 2015
    An electronic book accessible through the World Wide Web; click to view
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