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The customer century : lessons from world-class companies in integrated marketing and communications / av Gronstedt, Anders

Organizational behavior : improving performance and commitment in the workplace / av Colquitt, Jason

The customer century : lessons from world class companies in integrated marketing and communications / av Grönstedt, Anders

Magnetic service / av Bell, Chip R.

50 ways to keep your customers : "and get new ones" / av Timm, Paul R.

Eliminate customer turnoffs / av Timm, Paul R.

Exceed customer expectations / av Timm, Paul R.

Managing conflict at work : the art of communication / av Murphy, Jim

Effective teamwork / av Maginn, Michael D.

Creating customer value : the essentials of marketing av Learning Resources

Organizational behavior : improving performance and commitment in the workplace / av Colquitt, Jason

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University / av Alaro, Cedric

50 powerful ideas you can use to keep your customers av Timm, Paul R.

An electronic book accessible through the World Wide Web; click to view

Consumer boycotts effecting change through the marketplace and the media / av Friedman, Monroe

An electronic book accessible through the World Wide Web; click to view

Measuring customer satisfaction av Gerson, Richard F.

An electronic book accessible through the World Wide Web; click to view

Customer satisfaction practical tools for building important relationships / av Scott, Dru

An electronic book accessible through the World Wide Web; click to view

Improving tourism and hospitality services av Laws, Eric, 1945-

An electronic book accessible through the World Wide Web; click to view

Customer-centered telecommunications services marketing av Strouse, Karen G.

An electronic book accessible through the World Wide Web; click to view

Researching customer satisfaction & loyalty how to find out what people really think / av Szwarc, Paul

An electronic book accessible through the World Wide Web; click to view

Secret service hidden systems that deliver unforgettable customer service / av DiJulius, John R., 1964-

An electronic book accessible through the World Wide Web; click to view