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The customer century : lessons from world-class companies in integrated marketing and communications / -н Gronstedt, Anders

Organizational behavior : improving performance and commitment in the workplace / -н Colquitt, Jason

The customer century : lessons from world class companies in integrated marketing and communications / -н Grönstedt, Anders

Magnetic service / -н Bell, Chip R.

50 ways to keep your customers : "and get new ones" / -н Timm, Paul R.

Eliminate customer turnoffs / -н Timm, Paul R.

Exceed customer expectations / -н Timm, Paul R.

Managing conflict at work : the art of communication / -н Murphy, Jim

Effective teamwork / -н Maginn, Michael D.

Creating customer value : the essentials of marketing -н Learning Resources

Organizational behavior : improving performance and commitment in the workplace / -н Colquitt, Jason

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University / -н Alaro, Cedric

50 powerful ideas you can use to keep your customers -н Timm, Paul R.

An electronic book accessible through the World Wide Web; click to view

Consumer boycotts effecting change through the marketplace and the media / -н Friedman, Monroe

An electronic book accessible through the World Wide Web; click to view

Measuring customer satisfaction -н Gerson, Richard F.

An electronic book accessible through the World Wide Web; click to view

Customer satisfaction practical tools for building important relationships / -н Scott, Dru

An electronic book accessible through the World Wide Web; click to view

Improving tourism and hospitality services -н Laws, Eric, 1945-

An electronic book accessible through the World Wide Web; click to view

Customer-centered telecommunications services marketing -н Strouse, Karen G.

An electronic book accessible through the World Wide Web; click to view

Researching customer satisfaction & loyalty how to find out what people really think / -н Szwarc, Paul

An electronic book accessible through the World Wide Web; click to view

Secret service hidden systems that deliver unforgettable customer service / -н DiJulius, John R., 1964-

An electronic book accessible through the World Wide Web; click to view