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    Designing mobile service systems by Kar, Els van de

    Published 2008
    An electronic book accessible through the World Wide Web; click to view
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    Service desk and incident manager : careers in IT service management / by Wheatcroft, Peter

    Published 2014
    An electronic book accessible through the World Wide Web; click to view
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    A service engineering method for knowledge-intense person-oriented services / by Menschner, Philipp

    Published 2015
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