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  1. 1
    Slika na naslovnici

    Cases in call center management great ideas (th)at work / od Feinberg, Richard, 1950-

    Izdano 2005
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  2. 2
    Slika na naslovnici

    Wake up your call center how to be a better call center agent / od D'Ausilio, Rosanne, 1941-

    Izdano 2005
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  3. 3
    Slika na naslovnici

    Call center performance enhancement using simulation and modeling od Anton, Jon

    Izdano 1999
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  4. 4
    Slika na naslovnici

    Call center benchmarking how good is "good enough" / od Anton, Jon

    Izdano 2000
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  5. 5
    Slika na naslovnici

    Geac System21 commerce.connect implementation on the IBM eserver iSeries server /

    Izdano 2002
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  6. 6
    Slika na naslovnici

    The real-time contact center od Fluss, Donna

    Izdano 2005
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  7. 7
    Slika na naslovnici

    Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty / od Güngör, Hüseyin

    Izdano 2007
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  8. 8
    Slika na naslovnici

    Working the night shift women in India's call center industry / od Patel, Reena, 1970-

    Izdano 2010
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  9. 9
    Slika na naslovnici

    Outsourcing and service work in the new economy the case of call centres in Mexico City / od Alvarez-Galvan, Jose-Luis

    Izdano 2012
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  10. 10
    Slika na naslovnici

    Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System / od Hoss, Dennis

    Izdano 2012
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    Thesis Elektronski eKnjiga

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  11. 11
    Slika na naslovnici

    A nation on the line : call center as postcolonial predicaments in the Philippines / od Padios, Jan M.

    Izdano 2018
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    Elektronski eKnjiga

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  12. 12
    Slika na naslovnici

    Disintegrating democracy at work labor unions and the future of good jobs in the service economy / od Doellgast, Virginia Lee, 1976-

    Izdano 2012
    An electronic book accessible through the World Wide Web; click to view
    Elektronski eKnjiga

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  13. 13
    Slika na naslovnici

    A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines / od Padios, Jan M., 1979-

    Izdano 2018
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    Elektronski eKnjiga

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