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  1. 1

    Cases in call center management great ideas (th)at work / по Feinberg, Richard, 1950-

    Опубликовано 2005
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  2. 2

    Wake up your call center how to be a better call center agent / по D'Ausilio, Rosanne, 1941-

    Опубликовано 2005
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  3. 3

    Call center performance enhancement using simulation and modeling по Anton, Jon

    Опубликовано 1999
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  4. 4

    Call center benchmarking how good is "good enough" / по Anton, Jon

    Опубликовано 2000
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  5. 5

    Geac System21 commerce.connect implementation on the IBM eserver iSeries server /

    Опубликовано 2002
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  6. 6

    The real-time contact center по Fluss, Donna

    Опубликовано 2005
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  7. 7

    Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty / по Güngör, Hüseyin

    Опубликовано 2007
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  8. 8

    Working the night shift women in India's call center industry / по Patel, Reena, 1970-

    Опубликовано 2010
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  9. 9

    Outsourcing and service work in the new economy the case of call centres in Mexico City / по Alvarez-Galvan, Jose-Luis

    Опубликовано 2012
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  10. 10

    Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System / по Hoss, Dennis

    Опубликовано 2012
    Click to View
    Диссертация Электронный ресурс eКнига
  11. 11

    A nation on the line : call center as postcolonial predicaments in the Philippines / по Padios, Jan M.

    Опубликовано 2018
    Click to View
    Электронный ресурс eКнига
  12. 12

    Disintegrating democracy at work labor unions and the future of good jobs in the service economy / по Doellgast, Virginia Lee, 1976-

    Опубликовано 2012
    An electronic book accessible through the World Wide Web; click to view
    Электронный ресурс eКнига
  13. 13

    A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines / по Padios, Jan M., 1979-

    Опубликовано 2018
    Full text available:
    Электронный ресурс eКнига